Last updated · 12 October 2026
Contact Us
Write to us about an existing booking, a cancellation, a refund, or anything you want to know before buying. Please include your order number if you have one — it is in the subject line of your confirmation email and is the fastest way for us to find your booking.
- [email protected]
- Address
- Cankurtaran Mah., Alemdar Cad., Hünkar Han No: 22/B, 34122 Fatih
- Company
- KFT Turizm ve Ticaret Limited Şirketi
When we answer
Email is answered within one business day. If your visit is within the next 24 hours, say so in the subject line and we will treat it as urgent.
What we cannot do
We are not any of the museums. We cannot change a museum’s opening hours or open it on a day it is closed — Topkapı Palace is normally closed on Tuesdays and Dolmabahçe Palace on Mondays, and Hagia Sophia closes to visitors during Friday prayer. We cannot waive a security or capacity check or Hagia Sophia’s dress code, admit you to Hagia Sophia’s prayer area — its ticket is for the upper-gallery visitor route — or reopen a section a museum has closed for restoration, maintenance or an event.
Complaints
If something went wrong, write to us first — most problems are resolved the same day. A consumer who is not satisfied with our answer may apply to the district Consumer Arbitration Committee (Tüketici Hakem Heyeti) or the Consumer Court where they live or where the transaction took place, within the limits published each year by the Ministry of Trade.
This English text is a translation provided for convenience. Where Turkish law governs the document, the Turkish version is the operative one. Questions about any of these documents can be sent to the address on the Contact page.
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